General Terms and Conditions of Sale

1. Scope

These General Terms and Conditions of Sale (the "GTCS") govern all orders placed on the website rhein1905.ch, operated by Rhein 1905 SA (the "Seller"), by any natural person of legal age acting for private purposes (the "Customer").

Placing an order on the website constitutes full and unreserved acceptance of these GTCS by the Customer. Any contrary terms originating from the Customer shall be enforceable against the Seller only with the latter's prior written consent.

2. Identification of the Seller

Rhein 1905 SA
Limited company under Swiss law
Rue du Mont-Blanc 3, CH-1201 Geneva, Switzerland
UID: CHE-499.589.727 — VAT: CHE-499.589.727 VAT
Phone: +41 22 731 88 56 — Email: info@rhein1905.ch

3. Conclusion of the contract

The presentation of products on rhein1905.ch constitutes an invitation to make an offer within the meaning of Art. 7 para. 2 of the Swiss Code of Obligations (CO). The order placed by the Customer constitutes a binding offer to purchase.

The sales contract is deemed concluded when the Seller sends the Customer an order confirmation by email, to the address provided at the time of ordering. This confirmation summarises the products ordered, the price, the delivery address and the payment method.

The Seller reserves the right to refuse or cancel any order, in particular in the event of insufficient stock, suspicion of fraud, failed age verification or payment difficulties. In such cases, any sums already collected shall be refunded in full to the Customer using the payment method initially used.

4. Age verification

The sale of tobacco products on rhein1905.ch is strictly reserved to persons aged 18 years or older, in accordance with the Swiss Federal Act on Tobacco Products (LPTab).

On the first order of tobacco products, the Customer is required to provide a copy of a valid official identity document, in accordance with the procedure described on the Tobacco Warning page. If verification fails, the order will be cancelled and any sums refunded.

5. Prices and taxes

All prices displayed on the website are in Swiss francs (CHF), including Swiss value-added tax (VAT) where applicable. The current VAT rate is applied automatically.

Postage and shipping costs are calculated at the time of ordering, based on the chosen delivery method and country of destination, and appear separately before final cart validation.

For deliveries outside Switzerland, any customs duties, local taxes, tobacco excises, import fees and country-specific taxes are not included in the displayed price. These are borne exclusively by the Customer and may be collected directly by the carrier or customs authorities upon receipt of the parcel.

6. Payment methods

Payment is made at the time of ordering, by one of the methods offered on the website, in particular:

• PayPal — secure payment via the PayPal service, including by credit card;
• TWINT — instant payment for Swiss customers.

Additional payment methods may be added later without amendment of these GTCS. No banking data is stored on the servers of Rhein 1905 SA; all transactions are operated by payment service providers, who themselves ensure compliance with applicable PCI-DSS standards.

7. Delivery and transfer of risk

7.1 Delivery methods

Orders are dispatched via Swiss Post or any other carrier selected by the Seller, depending on the country of destination and the nature of the products ordered. For tobacco products delivered within Switzerland, delivery shall mandatorily include handover against signature with visual age check ("Handover 18+").

7.2 Lead times

Delivery times communicated on the website and in the order confirmation are given as indicative only. Any delivery delay shall not give rise to liability of the Seller, nor to cancellation, damages or compensation, save in the event of duly established gross negligence.

7.3 Transfer of risk

Pursuant to Art. 185 of the Swiss Code of Obligations (CO), the risks of loss, destruction or deterioration of the products are transferred to the Customer upon handover of the products to the carrier by the Seller. From that handover, transport takes place at the Customer's risk.

The Seller's performance is limited to the provision of the ordered products and their handover to the carrier. The Seller is not a transport operator and shall not be held liable for the services performed by the carriers or by the customs authorities.

8. Loss, damage and taxes during transport

Consistent with clause 7.3, the Customer alone bears:

• the loss of the parcel during transport;
• any damage to the products during transport;
• delays attributable to the carrier or customs authorities;
• customs duties, excise duties, taxes and import fees applicable in the country of destination.

In the event of loss or damage upon arrival, the Customer must submit any claim directly to the carrier, within the time limits and in the forms provided by the applicable transport conditions. Upon request, the Seller will provide the Customer with a copy of the dispatch slip and any document useful to the handling of the file.

This clause does not apply to manufacturing defects or preparation errors attributable to the Seller, which fall under clause 11 below.

9. Retention of title

The delivered products remain the exclusive property of Rhein 1905 SA until full payment of the price, in principal and ancillary amounts, in accordance with Art. 715 of the Swiss Civil Code (CC). Until payment has been made in full, the Customer shall not resell, pledge or otherwise dispose of the delivered products.

10. Right of return

Swiss law does not impose a general right of withdrawal in distance selling. As a commercial gesture, Rhein 1905 SA nevertheless grants the following return facilities:

10.1 Cigars and tobacco products

• Sealed unopened cigar boxes: returns accepted within 7 days of receipt, in perfect condition, in their original packaging and with the original seal intact. This short period is dictated by the nature of cigars: after more than a week outside a controlled storage environment, cigars dry out and lose their organoleptic qualities.
• Opened cigars or products with a broken seal: no return accepted, for sanitary, traceability and conservation reasons specific to tobacco products.

10.2 Accessories

Accessories (lighters, cigar cutters, cases, humidors, matches, etc.) may be returned within 30 days of receipt, provided they are:

• returned in their intact original packaging;
• in perfect new, unused condition;
• accompanied by proof of purchase.

10.3 Return shipping costs

Return shipping costs are borne exclusively by the Customer, except in the case of a defective product or a Seller's error (clause 11). The risk of the return transport is also borne by the Customer until effective receipt of the parcel by Rhein 1905 SA.

10.4 Procedure

Any return request must be announced beforehand by email to info@rhein1905.ch. Once the return is validated by the Seller and the parcel effectively received in good condition, the Customer is refunded by the payment method initially used, within a reasonable period.

11. Defective products and statutory warranty

11.1 Statutory warranty for defects

In accordance with Art. 197 et seq. of the Swiss Code of Obligations (CO), the Seller warrants accessories against any significant defect affecting their value or normal use for two (2) years from delivery.

Cigars, tobaccos and other consumable products are, by their nature, excluded from the statutory warranty of duration. They are warranted only as conforming to the description on the website and to the customs of the tobacco trade, on the date of their delivery.

11.2 Defective product or preparation error

All products dispatched by Rhein 1905 SA undergo a quality check before shipping. The presence of a defect upon arrival is therefore an exception.

In the event of a proven defect attributable to the Seller (product non-conforming to the order, manufacturing defect, preparation error), the matter is handled on a case-by-case basis. Depending on the nature of the defect, the Customer's history and the availability of products, the Seller may, at its discretion, propose:

• replacement of the product with an identical or equivalent product;
• the issuance of a store credit voucher of equivalent value, usable on the website;
• or, where the situation justifies, a partial or full refund.

The Customer is required to report any defect under the conditions and within the time limits provided in clause 12 below, attaching to the claim any photograph or item useful to the assessment of the file.

12. Notification period

Any claim for a defective, missing or non-conforming product must be made in writing (email to info@rhein1905.ch) within seven (7) days of receipt of the parcel, accompanied by photographs of the product and packaging. Beyond this period, the delivery is deemed accepted by the Customer without reservation.

13. Force majeure

The Seller shall not be held liable for any delay in or failure to perform its obligations resulting from a case of force majeure, in particular: natural disasters, armed conflicts, civil unrest, strikes, pandemics, communication network failures, supply disruptions, embargoes, import restrictions, decisions of any public authority, or any other unforeseeable and irresistible event beyond the Seller's reasonable control.

14. Data protection and amendments

The processing of the Customer's personal data is governed by the Swiss Federal Act on Data Protection (FADP) and by our Privacy Policy, which forms an integral part of these GTCS.

The Seller reserves the right to amend these GTCS at any time. The version applicable to an order shall be the version in force on the website on the day the order is placed.

15. Applicable law and jurisdiction

These GTCS and any contract concluded via the website rhein1905.ch are governed exclusively by Swiss law, to the exclusion of the rules of conflict of laws and of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Any dispute shall be subject to the exclusive jurisdiction of the ordinary courts of the Canton of Geneva, Switzerland, subject to any appeal to the Swiss Federal Supreme Court.

Last updated: 1 May 2026